A. P. Møller †Maersk Group (Maersk) Human Resource...

Introduction My 48 hour exam project is a case study of A. P. Mà ¸ller – Maersk Group (Maersk); the objective of my assignment is to elaborate on Maersk`s talent management challenge, focused on development. Furthermore I will describe the cosmos of Maersk learning and competence development and provide alternative angles of conducting in this cosmos, in accordance with my own perspective. My ontological standpoint for this exam is constructivism (Olsen amp; Pedersen, 2005). The reality perceived is therefore not objective but created, or constructed, by man’s interpretation. This does not signify that I will avoid handling theories that are ontological objectivistic in order to discuss and compliment the various learning and†¦show more content†¦The latter mentioned experiences can be seen as a way of developing the Maersk employee’s competences (Wahlgreen, 2002). Which one of the latter mentioned experiences that works best, is according to my standpoing depending on the individual employee that it is applied on; this correlates with the Maersk initiative â€Å"talent intimacy†, where the managers were encouraged to acquire the knowledge on how each of their individual employees learns best (Case, Page 10) In order to understand the terms learning and competence, one has to understand the similarities and contrasts between them. According to Hermann learning is a process were competencies is enabled. Learning is consequently the most important part of the competence development process (Hermann, 2003). In the case of talent intimacy Maersk is therefore able to archive competence development by the managers acting on behalf of Maersk, to learn about the individual employees; hence, the organization is learning. The latter correlates with Argyris amp; Scà ¶ns theory of Organizational Learning (Argyris amp; Scà ¶ns, 1996); the talent intimacy process encouraged the managers to act as agents (Argyris amp; Scà ¶ns, 1996) which enabled Maersk to learn as an comprised entity, containing individuals. This can be seen as a shift away from the more objective way of evaluating and developing the employees that Maersk made use of before

Unethical Behavior And Ethical Behavior - 1519 Words

Unethical behaviour and ethical behaviour are two factors that are found to be very different around the world. Ethical behaviour can be seen to come from an an individual with a high morality and proper conduct. Unethical behavior, defined as behaviour that violates generally accepted moral norms (Jones, 1991) can usually come from an individual that does not abide by the rules of morality. The professional world is where ethical and unethical behaviour is a constant topic. The professional world and the behaviours that are permitted within it has is own code that can be translated through many professions. Unethical behaviours can destroy a workplace, from executives of companies embezzling money from the company for their own personal gain or an associate falsifying official documents in order to make a company seem more profitable, the break in morality can have a great impact on the corporation. By having a strict code of ethics implemented within the work environment, a compan y is more likely to succeed in maintaining a high ethical standing. Ethics is to take into consideration every aspect of any situation, people’s feelings/ thoughts/ well-being, both now and in the future and then acting in a manner that achieves the most optimal outcome for all concerned. I believe that acting in an ethical manner is derived from the environment in which each individual, has grown and developed in. Should ethical decisions, therefore, always be left to the individual? This inShow MoreRelatedThe Ethical And Unethical Behavior1654 Words   |  7 PagesOne of the greatest challenges of moral reasoning involves deciding where to draw the line between an ethical and unethical behavior. Morals help us determine what actions are right and wrong. We must consider all the good and bad consequences when deciding if an action is right or wrong. While some actions are clearly right, others are clearly wrong; sometimes our judgment may become cloudy, causing it to be difficult to make the right decision, and that’s when there is a conflict of interest. ConflictRead MoreEthical Leadership : Unethical Behavior1568 Words   |  7 PagesEthical Leadership With all the recent unethical behavior in high profile cases. Someone may ask is there such a thing as ethical leadership? Leadership behaviors have a direct impact on the effectiveness and trust of the leader, the followers, and the organization. In the recent past there have been organizations rocked by scandal and impropriety stemming from how a leader acted or did not act such as: â€Å"the alleged cover-up by Penn State University senior administrators of criminal acts perpetuatedRead MoreEthical Implications Of Unethical Behavior1380 Words   |  6 PagesUnethical behavior is frequently a topic of controversy and discussion within our society. More often than not, this reaction is in response to a recent event which has brought to light the actions of others which we deem as morally wrong or unethical. These situations can range from a business paying their employees unfairly based upon gender, or a teacher helping their students cheat in an effort to pass an exam. Despit e the vast majority of society knowing actions such as these are wrong theyRead MoreEthics : Ethical And Unethical Behavior Essay1183 Words   |  5 PagesAs defined by Webster Dictionary ethics are â€Å"rules of behavior based on ideas about what is morally good and bad; an area of study that deals with ideas about what is good and bad behavior: a branch of philosophy dealing with what is morally right or wrong†. There is more to ethics than the simple definition. To understand ethics one must define what is ethical and unethical behavior in the workplace and it importance, prescriptive approaches, psychological approaches, whistle-blowers, and ethicsRead MoreUnethical Behavior : Ethical And Unethical Activities1567 Words   |  7 Pagesfailure of a business. In this essay i will include examples of unethical behaviours done by companies, ethical and unethical activities and illustrate it. Staring off with unethical behaviours done by firms, there are three types of unethical behaviours which are mistreating employees, financial misconduct and misrepresentation. First i would start of with mistreating employees. Nowadays, there are many cases and news exist about unethical behaviours towards the workers. According to Mary Strain (2013)Read MoreEthical And Ethical Implications Of Unethical Behavior889 Words   |  4 Pagesour media the level of unethical behaviors has become part or parcel of everyday lives. While the current population has resounding aired their frustrations via Gallop poll about the decline in public confidence in our various media forums, little has been done to improve the ethics in human communication. Many media forums have upheld the status quo that ratings matters over ethics. We have seen over and over that our contemporary ethical landscape is plagued with ethical widespread failure againstRead MoreEthics, Ethical, And Unethical Behavior1290 Words   |  6 Pagesmember within a corporation starts to cheat, steal, and coerce the system, it becomes a domino effect that leaves devastating ramifications. We will discuss issues like falsifying financial statements, improper use of company funds, ethical behaviors and unethical behaviors. Fairness The first virtue that I choose to discuss within this paper is the word fairness. Fair is defined as â€Å"agreeing with what is thought to be right or acceptable; treating people in a way that does not favor some over others;Read MoreHuman Nature, Unethical Behavior, Ethical Behavior And Work934 Words   |  4 Pagesnew idea of an ethical work force. According to Business Ethics, â€Å"ethics is the set of principles a person uses to determine whether an action is good or bad† (Collins, 2012). While some would argue the greatest achievement in longevity is a strong bottom line, others state by forging a strong correlation between ethical behavior and work habits, employees are less likely to participate in workplace misconduct. This essay identifies the direct correlation with longevity and an ethical work force. SoRead MoreEthics : Ethical And Unethical Behavior869 Words   |  4 Pagesterm ethics, according to Henry Sidgwick, derives from three great ethical philosophe rs of ancient Greece, Socrates, Plato, and Aristotle. Conducting social research, without proper use knowledge pertaining to the code of conduct is violating human rights, which can lead research organizations into serious consequences with the law because it is not a moral act. Researchers must be able to distinguish between moral and immoral behavior. REVIEW OF LITERATURE In the past, human Subjects were being usedRead MoreEthical and Unethical Behavior in Business662 Words   |  3 PagesEthical behaviour in business is essential for the long term survival of both private and public organisations. Do you agree or disagree? Explain. The recent history is littered with organisations that collapsed because of unethical practises .Governments everywhere are increasing concerned with poor business conduct as they affect, not only the organisation but their shareholders and the national economies as a whole. This essay will look at a few recent examples of private companies that collapsed

Criminal Law Evaluation - 907 Words

Criminal Law Evaluation Paper Adrienne Anderson CJA/354 March 7, 2011 William Mosley Criminal Law Evaluation Paper Criminal law defines what conduct is considered criminal. The law defines the acts that may lead to an arrest, prosecution, and imprisonment. (Schmalleger, 2010). Criminal law protects society from harm, punishes individuals who have broken the law, maintains social order, rehabilitates offenders, and deters criminal activity (Schmalleger, 2010). The sources of criminal law include the U.S. Constitution, the Bill of Rights, statutes, ordinances, and regulations. Identify and explain jurisdiction to create and enforce criminal law. According to the American Heritage Dictionary 2009, a jurisdiction is a â€Å"right†¦show more content†¦Ã¢â‚¬Å"Conspiracy is a crime involving an agreement and a target offense†. (Russo, 2009, p. 1) The crime has not been committed; however, the individuals have reached an agreement to commit such a crime. Criminal conspiracy always involves two individuals. â€Å"A conspiracy is always its own separate crime. It never merges with a completed offense. Once the target crime has been committed, a defendant will now face liability for two offenses: the conspiracy and the completed offense†. (Russo, 2009, p. 1) Like solicitation, a conspiracy to commit a crime can become a completed crime. An attempted crime is a crime that has not been completed. For example, if an individual is caught pouring gasoline in a forest, this individual can be found guilty of attempted arson without starting the fire (Russo, 2009). Conspiracy, solicitation, and attempted crimes can lead to a criminal offense. Conclusion A crime is an act that violates any law of the state and federal government. â€Å"Criminal law involves prosecution by the government of a person for an act that has been classified as a crime†. (Cornell University, 2010, p. 1). Although conspiracy, solicitation, and attempted criminal activity are inchoate offenses, these offenses can and often lead to completed crimes. The burden of proof rest on the prosecution and it is his or her job to prove beyond a reasonableShow MoreRelatedEssay on Criminal Law Evaluation698 Words   |  3 PagesCriminal Justice Administration Capstone Barbara Mitchell CJA/484 September 17, 2012 Shomari Gilford Abstract Laws tend to make the lives of every individual safer and pleasant. The subject of this paper focuses on evaluating and identifying the Constitutional safeguards within the 4th, 5th, and 6th amendments of the United States Constitution. How these safeguards to the 4th, 5th, and 6th amendment will apply to juvenile and adult court proceedings. Finally, this paper will focus the impactRead MoreCriminal Law Foundations evaluation paper1641 Words   |  7 Pages Criminal Law Foundations Evaluation Georgette Heisterman CJA/484 July 28, 2013 NIcholas Barbella Criminal Law Foundations Evaluation The Juvenile Justice System Juvenile justice is the section of law that applies to persons under the age of 18 not capable of receiving sentencing in the adult court system or old enough to be responsible for criminal acts committed in society. In most states the age of criminal culpability is 18 however, the age requirement can be set lower in accordance toRead MoreCJA 484 Criminal Law Foundations Evaluation1424 Words   |  6 Pagesï » ¿ Criminal Law Foundations Evaluation CJA 484 – Criminal Justice Administration Capstone Jacinto C. Rincon June 24, 2013 David Mailloux With a great deal of debate the design of the United States along with the lay out by the founders of the country who took their roll in laying down the â€Å"rules† of the United States of America very seriously. The Articles of Confederation, the Bill of Rights, and the US Constitution lay the floor work of a layer of protection afforded to all United StatesRead MoreCriminal Justice Trends Evnaluatio1253 Words   |  6 PagesCriminal Justice Trends Evaluation 1 Criminal Justice Trends Evaluation December 10, 2012 CJA/394 Troy Hokanson Criminal Justice Trends Evaluation 2 Introduction The criminal justice system is very important to American society. The reason for laws are to defend society from harm, makeRead MoreThe University Of Southern Mississippi848 Words   |  4 Pagesapplication for the doctoral program in criminal justice starting the fall semester of 2016. The University of Southern Mississippi is my ideal location for the achievement of a doctoral degree. I would like to demonstrate my knowledge, experience, and research ability in the field of criminal justice and correctional studies. Having majored in the discipline as a former graduate student, I want to further my education to assist and promote future changes in criminal justice and correctional policy.Read MoreFailure And Success Of An Individual Basis1316 Words   |  6 Pagesthe risk assessments of Mr. Jones, it seems he would be a low risk offender with a minimal chance of reoffending. Prior to his current charge, Mr. Jones does not have a history of criminal behavior. This could work in his favor when sentenced. The only downfall is the inability to perfect criminal beha vior. He was a law abiding citizen with no blemishes prior to his arrest. He waited for an opportune opportunity fueled by greed and committed this act. This would leave one skeptical of committing anotherRead MoreComparative Criminal Justice Systems : Guilty But Insane1283 Words   |  6 PagesRona Johnson CRJ613: Comparative Criminal Justice Systems Guilty but Insane Prof Jonathan Sperling January 23, 2017 Criminal Intent â€Å"Mens rea: In criminal law, the guilty mind. It refers to the intent that is needed in order to be found guilty of a crime† (Bartol, C. R., 10/2014). Mens rea is a very important aspect of the criminal justice system and it is really important when the issue of mental competency plays a factor in a criminal case. There are four different levels of the mens reaRead MoreThe Issue For The Social Work Profession912 Words   |  4 Pagesintentions of enforcing punishment for weapons, drugs, and severe violent incidents, zero tolerance has evolved to a very critical policy that arguably pushes more minority boys out of school and into the criminal justice system. As many refuse to try to connect present day issues of race within law enforcement, this issue is a pressing issue for the social work profession. Battling against a social injustice issue as such, that presents with so many disproportionate, becomes difficult in working withRead MoreCrime Is A Serious Problem1487 Words   |  6 PagesPolicing and fighting crime are two terms often associated together. Crime is a serious problem in cities and a lot of people are affected by it. Victims, criminals and their families are touched by the outcomes of crime. Crime has increased over the years and is continuing to do so. The city of Memphis has experienced a great increase of crime. Memphis Police have developed initiatives to reduce crime, using federally funded programs. Unfortunately, crime problems such as theft, assaults and homicideRead MoreJuvenile Courts And Criminal Courts1066 Words   |  5 Pagesthree different ways where juvenile courts can be transferred to criminal courts. Judicial wavier, legislative wavier, prosecutor wavier, and rarely demand wavier are the three different ways. Judicial court is where the judge makes a decision. Legislative wavier is juveniles at specific ages, charged with specific crimes, are automatically sent to criminal court. If a sixteen year old killed someone, his case could be tried in a criminal court. Prosecutor wavier is where prosecutors are given the choice

The No Child Left Behind ( Nclb ) Act Launching America s...

In 2001, President George W. Bush signed the No Child Left Behind (NCLB) Act launching America’s education system into an era of standardized testing as a method of holding states and schools accountable for student achievement. With this recent surge of high-stakes standardized testing, teachers are held to increasingly higher expectations of quality instruction and meeting these standards. However, schools are unprepared in achieving the goals of NCLB resulting in years of struggle to improve student success in testing due to flaws in the traditional grading system. Current schools and teachers lack proper grading practices that are inadequate of accurately representing student achievement. With the increased focus on standards, it is imperative that schools begin to implement an effective grading system so that all students and parents are provided accurate feedback of students’ abilities. There are myriad unforeseen consequences when schools use the traditional grading system. For the past century, traditional grading practices and policies that have contributed to much of the failure of student achievement. The use of the traditional grading system has slowly led to the major issue of grade inflation. Most often students’ grade tend to be inflated with the help of non-academic factors such as homework, participation and student effort. High school teachers tend include effort as part of the grade, giving high grades to students who work in class despite whether theyShow MoreRelatedEducation Revolution: Why the No Child Left Behind Act Didnt Work1695 Words   |  7 PagesEducation is the foundation of American society. It empowers the youth of America to become the successful leaders this country needs for the future. Education has been one of America’s top priorities since 1965, when the Elementary and Secondary Education Act was passed. Now, educati on is controlled by the No Child Left Behind Act, which was launched in January 8, 2002. This act was passed with intentions from the government to provide Americans with a more superior education system. HoweverRead MoreImportance Of Education Essay1802 Words   |  8 PagesEducation is the necessity of life that lies next food and water in today’s world where people have a vast knowledge of everything and more and more people are getting access to it and is laying the base for developments in different fields and that is exactly what the Astounding American physicist Albert Einstein had said explaining the importance of education in a person’s life even when they are long beyond their school day till the very last day of their life they keep on using that knowledge

Causes of Car Accidents Free Essays

Causes of car accidents Car accidents can happen to drivers anytime, anywhere. â€Å"According to the National Safety Council, which stated that more than 2. 5 million collisions back every year, making it the most common type of car accidents, it is also known that the accident rear end as incidents of injury, because the nature of the collision leads often in whiplash injury the driver in the car in front and about 20% of people who participated in a rear collision injury symptoms of this kind. We will write a custom essay sample on Causes of Car Accidents or any similar topic only for you Order Now , (NHTSA, auto-accident-resource. com). Among the car accidents, the teenage group is the only age group who is number of deaths is increasing instead of decreasing. Also, all the people are exposed to risk and actually every one of them has got car accident at least once that could have been easily prevented. There are many reasons car accidents happen such as drunken drivers, using cellular phones while driving, and teenage drivers. First reason is drinking and driving which is the leading cause of car accidents. â€Å"Over 1. 1 million drivers were arrested in 2010 for driving under the influence of alcohol or narcotics†, (Federal Bureau of Investigation, â€Å"Crime in the United States: 2010†, madd. org). Also,† drunk driving costs the United States $132 billion a year â€Å", (NHTS FARS data, 2012, madd. org). Driving while intoxicated is dangerous, because drinking increases your inhibitions and self-confidence but lowers your driving performance. In othe r words, alcohol impairs the decision-making ability of the brain. For example, when people get drunk, they do not even think they are drunk. They may feel like they can do anything. But they cannot. Many accidents occur because of drinking. These accidents involve mostly one car, but other people can be killed by drunk drivers. People have to be educated about drinking and driving, so they do not kill themselves or innocent people on the road. Second reason, using cell phones while driving causes car accidents. According to the Harvard Center for Risk Analysis, â€Å"2,600 people died in 2004 and 330,000 more were injured while using cell phones just before an accident†. doityourself. com). When a cell phone is used while driving, it distracts the attention of the driver, leading to car accidents. While using a cell phone many people tend to miss traffic signals, because they are not really concentrating on driving. The process of dialing or answering the phone can make them lose control of the vehicle as well. Even though the driver is looking at the road, he or she can easily get distracted by the conversation. T his can result in fatal accidents. Third reason of accidents on the road is teenage drivers. â€Å"2,739 teenagers died in car accidents in the United States during 2008 â€Å", (drivesteady. com). Some teenagers cause fatal accidents, because of immaturity and lack of experience. Teenagers are very impulsive. Although not intending to hurt anyone, they sometimes drive very aggressively. It is not difficult to find teenagers driving with one hand on the steering wheel, seat pushed back, and with loud music playing. In traffic they go wild, trying to seek attention. They underestimate the risk of what they are doing. All these acts result in serious consequences on the road. Many accidents of young drivers result from their own mistakes. In conclusion, many people do not realize that being intoxicated while driving, using cellular phones and teenage drivers may bring serious injuries to everybody. Some people may enjoy drinking without care until they get into car accident, which can even result in the deaths of many innocent people. The car accidents caused by these problems are really serious but preventable. If everybody tries to eliminate these problems by following the rules of the road, driving can be less dangerous, and we will not waste time on car accidents. REFERENCES: 1- (http://www. auto-accident-resource. com/statistics. html). 2- (http://www. madd. org/statistics/). 3- (http://www. madd. org/drunk-driving/about/drunk-driving-statistics. html). 4- (http://www. doityourself. com/stry/driving-safety-tips-statistics-on-deaths-by How to cite Causes of Car Accidents, Essay examples

Essay about LEGO Company @Myassignmenthelp.com

Question: Describe how the value that the firm creates becomes valuable as a result of factors in the general and industry environment? Answer: 1. Introduction This assignment takes into consideration detailed evaluation of the LEGO Group. LEGO Company majorly manufactures toys their target audience is the children below 14 years of age. This assignment takes into consideration PESTEL Analysis, Porters Five Forces Model Value Chain Analysis for the same. The main aim at LEGO is to design toys which will help the students to learn play in a creative manner. 2. Value Of LEGO At LEGO the values of the company as a whole is imagination, caring, learning maintain the desired level of quality. LEGO embraces all these values and make the learning experience a memorable one for the educators. At LEGO, learning must be: Relevant: At LEGO, the toys are designed in a manner to prepare the students for the real life experience applications such as knowledge of the subject as well as opportunities to develop various life skills such as communication, problem solving, etc. Creative: At LEGO education, the toys are designed in a manner which helps the students to think creatively systematically (Education.lego.com, 2015). Engaging: The main motive of LEGO education is to engage each every student in the learning process in an effective manner. This leads to long term curiosity driving the students to learn in an efficient manner. 3.PESTEL Analysis 3.1 Political: Political stability of any country also refers to one of main aspects for the success of LEGO. 3.2 Economic: The toy industry is one of the developing sectors and is being stable in the past years. The economy has been improving and hence LEGO also improves its products so as to provide the best to its customers. 3.3 Social: LEGO Company is trying to launch the products which shall be accepted by the society as a whole. 3.4 Technological: Use of technology has been referred to as one of important measures in the toy industry. Use of various new innovations technology will help the company to compete with their immediate competitors in a healthy manner (Kandampully, 2002). 3.5 Legal: In order to not to lose the customers, LEGO does not break the laws of the international market. It shall be taken into consideration that, they shall abode by the laws rules of the market they are operating in (Dealtry, 1988). 3.6 Environmental: At LEGO, they are trying to manufa cture toys or resources which provide minimal destruction to the environment. It has been seen that, company took certain measures which has helped to decline pollutants create a good environment. 4. Porters Five Forces Model 4.1 Threat to New Entrants: While entering a new market place, the new entrant has to compete with the brand name i.e. LEGO. In order to compete with big brands, one has to have a larger distribution network so as to cover all its stores end customer at large (Building value with Lego, 2012). 4.2 Threat of Substitute: Substitutes can come from the entire toy industry. Substitutes in the toy industry can be anything ranging from computer games to electronic devices, traditional toys or outdoor games as well. 4.3 Bargaining Power of Buyers: The pressure from the customers is very high along with the switching cost from traditional toys to other substitutes such as computer games, outdoor sports, etc. 4.4 Bargaining Power of Suppliers: The resources manufactured by LEGO are made up of fine plastic. There is diverse distribution and hence the company will not rely upon only one supplier. 4.5 Rivalry amongst Competitors: LEGO has a strong position in the toys industry. The company pr ovides high quality products at a premium price. 5. Core Competencies; Lego has been referred to as the market leader in the toy industry. Lego has been referred to as a high brand equity organization which keeps its price at a premium level as compared to its immediate competitors. Based upon traditional macroeconomics, Lego has been termed to be an organization which has high levels of abnormal profits Lego manages to sell its toys at a price which is higher than the marginal cost. It has been stated that, the overall toy industry is defined by high competition practicing an oligopolistic market structure taking into consideration the pricing strategy of the same (Bonn, 2001). Legos core competency lies in manufacturing different types of toys which are creative provides a better learning experience to the learners. 6. Value Chain Analysis 6.1 Marketing Selling: It has been seen that, LEGO follows a successful theme portfolio. LEGO has been in partnership with companies such as Harry Porter Lucas Arts. LEGO has tried to include a product which attracts the female segment as well. In order to take care the female market, LEGO introduced a product by the name LEGO friends (Bloomberg, 2015). LEGO has increased its sales dramatically with the help of internet as well as its own stores. 6.2 Purchasing Goods: 6.3 Technology Development: LEGO has been referred to as an organization which connects with the educational world. It has close associations with University of Massachusetts Institute of Technology. It uses various developments in the departments which help to enhance their current product offerings services. 6.4 Human Resource Management: At LEGO, all the employees play an active part in improving the wellbeing of the same. This is one of the ways with which, it can be stated that active involvement of the empl oyees is taken place in the organization. At LEGO various motivators are taken into consideration to drive the overall performance of the employees (Barney Hesterly, 2006). 7.Conclusion Hence, it can be concluded that the various tools such as PESTEL Analysis, Porters Five Forces Model Value Chain Analysis will help the business to solve the problems and improve the business in the near future. These tools will help any organization to expand strategically as well as achieve more knowledge. References Barney, J., Hesterly, W. (2006). Strategic management and competitive advantage. Englewood Cliffs, N.J.: Pearson. Bloomberg,. (2015). Brick by Brick: Inside Lego: Video. Retrieved 27 January 2015, from https://www.bloomberg.com/video/brick-by-brick-inside-lego-4-17-SlbmZEQnSfyC~y1eSm9FAg.html Bonn, I. (2001). Developing strategic thinking as a core competency. Management Decision, 39(1), 63-71. doi:10.1108/eum0000000005408 Building value with Lego. (2012). Strategic Direction, 28(9), 21-24. doi:10.1108/02580541211256512 Dealtry, T. (1988). Strategic Company Enhancement. Management Decision, 26(3), 41-46. doi:10.1108/eb001498 Education.lego.com,. (2015). LEGO.com Education Home - About Us - LEGO Education Worldwide - Vision and Values. Retrieved 27 January 2015, from https://education.lego.com/nl-be/about-us/lego-education-worldwide/vision-and-values Kandampully, J. (2002). Innovation as the core competency of a service organisation: the role of technology, knowledge and networ ks. European Journal Of Innovation Management, 5(1), 18-26. doi:10.1108/14601060210415144 Truss, C., Mankin, D., Kelliher, C. (2012). Strategic human resource management. Oxford: Oxford University Press.